Frequently Asked Questions

Frequent Asked Questions

Below you will find answers to frequently asked questions. If, however, you have a question or concern you do not see, we welcome your call or email. Call us toll free at 888-732-7311, or email service@lakecabindepot.com. We are happy to assist you. You will always be greeted with a friendly voice, a knowledgeable staff, and treated with the utmost respect.

Do you have sales or offer coupons?
LakeCabin Depot does not participate in the common practice of inflating prices in order to discount later and create a sale. We realize most online retailers mark merchandise up to create the illusion of the urgency of a sale. Please do not confuse any discounts we may offer with this retail practice. We offer "true" sales prices when we are offered special pricing from our vendors or suppliers. If we are offered a sale price on an item, we will, in turn, pass the savings on to you. We offer everyday low prices, that meet or beat other's sale prices. As a retailer, we are required to abide by certain terms of agreement when selling products from our suppliers. This includes a "MAP" policy. MAP meaning "Minimum Advertised Price". In essence, we are not allowed to sell their products below a certain price point. This protects all retailers. There is never a ceiling as to the price we can charge, but there is a minimum. When at all possible, we choose to offer the lowest possible price for our products at all times, hence our Everyday Low Pricing! We are exploring the possibility of offering coupons to our visitors, however, at this time we would prefer to forego the concept of coupons and save our customers from the extra step required to use a coupon. We would rather specify extra savings directly on our website to all, not just those that have obtained a "coupon" offer.

Are any of your products exclusive to LakeCabin Depot?
You will not see the phrase "A LakeCabin Depot Exclusive" in our product description. We will never deceive our visitors into believing they can not purchase a product elsewhere, and we are the only shop offering a particular item. We invite you to shop around, as we have done our research and to the best of our knowledge, offer pricing that meets or beats our competitors. If you find a lower price elsewhere, please contact us, we do offer a Price Match Guarantee.

How can I order products from LakeCabin Depot?
You may order products 24/7 on our secure online site. We have gone through great lengths to ensure your personal and payment information is safe when shopping with us. Please review our Privacy Policy. You may also order by telephone toll free at 1-888-732-7311 between the hours of 9:00am and 6:00pm ET, Monday through Friday. We also offer you the option of mailing or faxing your order to us. Simply print our
Order Form and mail to: LakeCabin Depot, 4355 Due West Road, Kennesaw, GA 301152, or fax your order to 770-218-1413. You will receive a confirmation email confirming our receipt of your order shortly after it is received by us.

What types of payment options do you accept?
At LakeCabin Depot, we like to provide our customers with many different payment options for your convenience. We accept Visa, MasterCard, Discover and American Express, as well as Google Wallet (formerly Google Checkout), and PayPal when ordering online. We accept credit card and personal checks when mailing your order to us (orders will not be processed until check is cleared, normally 7-10 business days.) Please make checks out to LakeCabin Depot. We accept the credit card payments mentioned above when faxing us your order.

How do you protect my personal and payment information when I purchase online with you?
At LakeCabin Depot we respect your privacy and confidentiality and take the utmost care to safeguard your personal information. LakeCabin Depot will NEVER rent, sell, or trade your personal information to any outside parties. You can be assured that your email address will be kept in the strictest confidence. We utilize industry standard SSL encryption technologies when transferring and receiving consumer data exchanged with our site. Our website and shopping cart system is operated by a 100% secure store platform. This website uses SSL technology to secure your personal account information. SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the internet. It encrypts data passed between the server and browser, so that unauthorized parties can not intercept sensitive confidential or personal information such as phone number or address. We employ SSL to protect our customers billing and shipping information when it is submitted through our checkout pages, which helps to ensure a reliable, secure shopping experience with LakeCabin Depot.
Please read our Privacy Policy and our Safe Shopping Guarantee.

Why isn't my credit card going through your online check out?
We use strict credit card verification to protect our customers. Please check to make sure to enter your name exactly as it appears on your card, as well as the billing address for your card, expiration date and the 3 digit code on the back of your card. These are safety measures to protect you from fraudulent charges. The credit card processor we use electronically checks the information you enter against the information your credit card company has for you. If your name, address, expiration date, or 3 digit code do not match, your card will not be accepted. We comply to the strictest credit card industry standards to provide you with peace of mind when you shop with us. If you are having difficulty please give us a call and we will be happy to assist you. 1-888-732-7311

Do you store my credit card information?
No. All of our secure online payment methods are processed through Authorize.net, PayPal, or Google Wallet (formerly Goggle Checkout). We actually never see your credit card information, except for the last 4 digits and type of credit card used such as MasterCard, Visa, AmEx, or Discover. When you place your order by phone, fax, or mail we use your credit card information to process your order only. After your order is processed your credit card information is shredded immediately. Our secure transaction system deletes credit card information after two weeks, credit cards are automatically charged when orders are placed.

What if I have a question regarding my order?
You will receive an email confirmation to the email address you provided stating the details of your order. If you have any questions, please do not hesitate to contact us, either by email at service@lakecabindepot.com, or by calling us toll free at 1-888-732-7311. We're always happy to assist you.

How soon will my item(s) ship?
When items are in stock, they are normally shipped in 1 - 5 business days after you place your order. We understand you are anxious to receive your order as soon as possible. If for some reason an item that is normally available for immediate shipment is not, we will send you a prompt email to let you know. Many of our products are custom crafted in the USA by dedicated, talented craftsmen and women. Shipment time may vary with these items depending on the item complexity, and product demand. Item pages will give you an idea as to when you can expect your purchase to ship. Of course, if you have any questions regarding shipment, or need to have your purchase received by a particular date, please call us. We will do everything possible to accommodate your request.

I am ordering several items, will I receive these items in one shipment?
Items you order may arrive on different dates, depending on the products you ordered. There are items that may be shipping from different warehouses or manufacturers, in which case you will receive these items separately.

How will I know when my item(s) ships?
We will send you a Shipment Notification to the email address you provided, along with a tracking number when your item is on its way to you.

What are your shipping policies?
LakeCabin Depot offers FREE ground shipping within the continental U.S.A. If you desire express shipping, please call us toll free at
1-888-732-7311 or by emailing service@lakecabindepot.com. We ask that you contact us for express shipping due to varied shipping locations, factory policies and so that we can guarantee the delivery dates and to also offer any additional attention required for delivery. More details are provided on our Shipping Policy page.

Do you ship to Canada, Hawaii, or Alaska?
Currently, LakeCabin Depot does not offer shipping to these destinations.

Can I have my Shipment sent to a P.O. Box?
No. We use UPS (United States Postal Service), and FedEx Ground for the majority of our items, as well as common carrier for heavy and/or oversized items such as some furniture and large lighting fixtures. These carriers will not deliver to a P.O. Box. Please provide a valid street address for your delivery.

I'm a little hesitant to order furniture online. What is your process when ordering furniture and how will I receive my shipment?
At LakeCabin Depot we certainly understand that it is a bit intimidating to order furniture online. With this understanding, we do our very best to give you the peace of mind in knowing we pay special attention to your large purchase and keep you informed every step of the way. Smaller furniture items are shipped either UPS or FedEx. Larger items are shipped by common carrier freight, meaning an independent shipping company will deliver your product by truck. The independent carrier is a trusted, reliable company the furniture manufacturer has developed a strong relationship with. After all, they want their products delivered in a safe and timely manner as well.
Please visit our Purchasing Furniture from LakeCabin Depot page.

Why do you need my telephone number and email address?
We require your telephone number and email address to communicate with you regarding your order ONLY. You will receive an order confirmation and shipping notification to the email address you provide. We will only use your telephone number to communicate with you regarding your order, if need be. LakeCabin Depot will NEVER rent, sell, or trade your email or telephone number to any outside parties. You can be assured that your email address, telephone number and personal information will be kept in the strictest confidence. Please read more at our Privacy Policy page.

What is your return policy?
At LakeCabin Depot we make it hassle-free to return merchandise. Your complete satisfaction and confidence with your shopping experience with LakeCabin Depot is of utmost importance to us. If for any reason, you are not satisfied with the merchandise you purchased from our site, you may return the merchandise within 14 days from the day received and we will offer you an exchange, refund your money, or issue you a credit back to your credit card excluding the shipping fee. We will replace any item that was delivered to you damaged at NO cost to you, as long as we are notified within 5 days merchandise was received. We can not accept returns or issue refunds for customized or special order merchandise, unless the merchandise arrived damaged. If the customized or special order merchandise is damaged during shipping, we will replace the merchandise at no cost to you. Please read our entire Return Policy.

What if I want to cancel my order?
If you would like to cancel your order, you must do so within 24 hours of placing your order. Once your order has shipped it can not be cancelled. It will be your responsibility to return your item(s) for a refund. Please view our Return Policy. Custom crafted items can not be cancelled once production has begun. Please call us as soon as you decide you would like to cancel and we will inquire whether or not production has begun on your item. If production has not begun, we will cancel your order at no charge and issue you a full refund.

Do you have a printed catalog to send me?
LakeCabin Depot does not issue printed catalogs. We have decided being environmentally friendly is a better idea.

Do you charge sales tax?
If you live in the state of Georgia we are required to charge you a 6% sales tax. Our apology to our fellow Georgians! There is no sales tax for those living outside of Georgia.

Do you have an actual storefront?
No, LakeCabin Depot is an internet retailer only.

Who do I contact to have my products featured on your website?
We are always happy to offer new products to our customers. However, we are quite particular with who we do business with. We have certain criteria that must be met before we engage in a business relationship. Our first priorities require your products be of top quality, and you must offer quality customer service. If you offer products that you feel would be a good match for our website, we would love to speak with you. Please contact service@lakecabindepot.com along with photos of your product offerings. We will take a look at them and contact you for more information.

Do you have a question we haven't answered here?

service@lakecabindepot.com

1-888-732-7311

Cabin Lighting

◦	Wall Sconces
◦	Oblong Pendant Lights
◦	Ceiling Lights
◦	Chandeliers
◦	Floor Lamps
◦	Pendants
◦	Table Lamps
◦	Bathroom Lighting
◦	Outdoor Lighting

Cabin Bedding

◦	All Cabin Bedding
◦	Cabin Quilts
◦	Cabin Comforters
◦	Luxury Cabin Bedding
◦	Cabin Bedding On Sale
◦	Throws/Blankets

Cabin Furniture

◦	Accent Tables
◦	Bar Stools
◦	Beds and Headboards
◦	Seating
◦	Benches
◦	Accent Furniture
◦	Boat Bookshelves

Kitchen and Dining

◦	Placemat Sets
◦	Table Runners
◦	Oven Mitts and Pot Holder Sets
◦	Hanging Pot Racks
◦	Stoneware Coffee Mugs
◦	Cabinet Hardware
◦	Tableware and Accessories

Bath

◦	Shower Curtains
◦	Bath Mats
◦	Bath Towels
◦	Towel Bars and Sets
◦	Toilet Paper Holders
◦	Toilet Seats

Window Treatments

Rugs

Pillows

Wall Decor

◦	Metal Wall Art
◦	Stained Glass Art
◦	Wall Hangings
◦	Carved Wood Wildlife Wall Art
◦	Suncatchers
◦	Framed Canvas Prints
◦	Duck Wall Sculptures
◦	Etched Glass Art
◦	Mirrors

Cabin Decor Accents

◦	Wall Hooks & Coat Racks
◦	Shelves
◦	Candle Holders
◦	Clocks
◦	Bookends
◦	Photo Frames
◦	Cabin Pottery
◦	Fish Figurines & Ornaments
◦	Duck Figurines and Sculptures
◦	Wildlife Footrest Figures
◦	Miscellaneous Lake Cabin and Lodge Accents

Nautical Lake Accents

◦	Wooden Boat Models
◦	Decorative Oars and Paddles
◦	Decorative Life Rings
◦	Decorative Buoys

American Expedition Items

◦	Stone Coaster Sets
◦	Stoneware Coffee Mugs
◦	Stoneware Soup Mugs
◦	Wood Framed Trivets
◦	Wall Clocks
◦	Decorative Wildlife Wall Mirrors
◦	Tin Wildlife Signs
◦	Wildlife Wall Plaques
◦	Wooden Welcome Signs
◦	Photo Frames
◦	Tin Back-Porch Thermometers

Cabin Signs

Personalized Cabin Decor

◦	Candles
◦	Traditional Signs
◦	Vintage Signs
◦	Coffee Mugs
◦	Steins
◦	Coaster Puzzles
◦	Coaster Sets
◦	Poker Sets
◦	Picture Frames
◦	Humidors

Fireplace Accessories

◦	Fireplace Screens
◦	Fireplace Tool Sets
◦	Wood Racks

Wrought Iron Cabin Decor

◦	Kitchen
◦	Bath
◦	Wall Hooks & Coat Racks
◦	Welcome Signs
◦	Curtain Hardware
◦	Electrical Covers
◦	Cabin Accents

Yard and Garden

◦	Outdoor Furniture
◦	Chairs & Rockers
◦	Tables
◦	Settees
◦	Log Garden Benches
◦	Porch Swings and Gliders
◦	Outdoor Cabin Decor
◦	Mailbox Toppers
◦	Plant Hangers
◦	Nautical Window Box Planters
◦	Mailboxes
◦	Fireplace Rings

Clearance

Cabin Christmas Shop

◦	Christmas Pillows
◦	Christmas Stockings
◦	Christmas Figurines
◦	Hooks & Wreath Hangers
◦	Christmas Trees with Bears
◦	Cabin Santa Figures
◦	Reindeer Footrest Figures

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Store Directory

Site Map

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June

It is the month of June, The month of leaves and roses, when
pleasant sights salute the eyes and pleasant scents the noses.

~ Nathaniel Parker Willis

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